Frequently asked Questions
Shipping policy
USPS Shipping Options:
USPS Priority: 1-5 Business Days
USPS Flat Rate Priority: 1-5 Business Days
USPS First Class: 2-9 Business Days
Actual shipping times may vary depending on external factors, such as extreme weather conditions or sorting issues at a USPS facility. We recommend contacting your local Post Office if you have questions about a shipment.
UPS Shipping Options:
UPS Ground: 1-5 Business days
Three-Day Select: 3 Business days
UPS Second Day Air: 2 Business days by 10:30AM local time
UPS Next Day Air: 1 Business day by 10:30AM local time
UPS Next Day Air Saver: 1 Business day by the end of the day
UPS Next Day Air – Saturday Delivery: Delivered on Saturday when shipped on Friday, otherwise 1 Business day
NOTE: Saturday Delivery is only available between 2PM Thursday to 1:59PM Friday Pacific time. If your order is not paid in time to ship out on Friday, your shipping method will not be downgraded automatically, and you will still be charged for Saturday Delivery. Please keep this in mind when using a payment method where payment can be delayed, such as Bitcoin or mailed Money Order
As long as we are contacted before your order leaves our warehouse (before 2 PM PST) we are able to change your delivery address. Please submit a ticket with your full name, order number, email address, and the new shipping address you would like your order sent to.
Once received we will update your order to reflect the new delivery address
All Doja Hemp orders are both processed and shipped same-day, Monday through Friday, as long as they are placed before 2pmPST.
Orders placed on Saturday are processed and shipped same-day when placed before 12pmPST.
We’re sorry to hear about your lost/stolen package. In these situations we need to legally protect all parties involved, so we require claim information from USPS/UPS in order to proceed.
UPS Claim Service:
Please call UPS at 1-800-742-5877 or file a claim form online at https://www.ups.com/us/en/help-center/claims-support.page. Please have your tracking number on hand.
USPS Claim Service:
Please call USPS at (800) 275-8777 or file a claim form online at https://www.usps.com/help/claims.htm. Please have your tracking number on hand. Please note, if you chose USPS First Class, you will need to file a Lost Mail Search at https://www.usps.com/help/missing-mail.htm.
If your courier is not able to locate your package
For UPS, please give us the tracking number which acts as your claim number.
For USPS packages, please forward us your claim information email which includes your claim number and the official lost status of your package.
Once we verify the claim number, we will then ship your order back out to you.
Tip #1: USPS couriers have GPS chips in their package scanners. Oftentimes you can visit your local USPS branch and ask them to locate where the package was dropped off using Google Maps. Sometimes you will find your package was delivered to a neighbor on accident.
All products shipped from Doja Hemp are discreet with no branding whatsoever on the packaging.
We can ship to PO Boxes with our USPS delivery method. Just be sure to select any of the USPS shipping options at checkout. Any orders placed with UPS to a PO BOX will likely be returned to sender, however UPS may reach out to get a residential address using the phone number supplied at checkout.
Unfortunately, we cannot ship our products outside of the United States, including to US Territories such as the US Virgin Islands and Guam. You can view our shipping restrictions within the United States here.
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Returns & Exchanges
While our return policy can be found here, the short of it is that we’re willing to accept a return on any unopened, sealed and untampered product as long as the customer contacts us within thirty (30) days of the delivery date.
If you find that your product is inadequate or not what you expected, we’re certainly willing to do what it takes in order to retain your business.
Simply get in touch with us via our contact form and send on a mail to contact@dojahemp.com and we’ll return your message within 24 hours
Upon receiving confirmation for a refund please allow 7 – 10 business days for the amount to be posted in your bank account.
Payments
We accept the following payment methods: Visa/Mastercard, Bitcoin, COD, ACH, eCheck, Money order/Cashiers Check.
Payment status is reflected on your order’s current status. If an order is marked as “Processing”, it will ship out with the next batch of orders. If your order is marked as “Completed”, that means it has already shipped out, or is in the current batch to ship out.
You can check on the status of your order by logging into your account and clicking on the “My Account” link on the top of the web page. You can see a complete order history by clicking on the “My Orders” tab. If you don’t have an account you can check your order status here
If your order’s status is “Processing”, your payment has been received and will ship out with the next scheduled shipment.
If your order is “Pending” we have not received a payment yet. If you did send payment, you can contact our Customer Service team here with proof of payment. Please do note that your order confirmation email is not proof of payment
Other Questions
Yes, we work closely with a food lab to test for THC content as well as contaminants. We do our best to update product descriptions with this information and each product label contains a lot numbers for reference.
Still need help?
Get in touch with us
We live for your feedback. Comments or questions about your order, shipping, returns or exchanges? Talk to us. For press inquiries or partnership requests, please email contact@dojahemp.com
Our customer experience team is available from 9AM-5PM PST Monday-Friday.
Please allow 24-72 hours for an associate to get back to you.
All returns & exchanges must be approved before being sent.